Refund Policy

Funds deposited into your venoPay account are generally non-refundable once the deposit has been confirmed and credited to your account.

• Deposits can be used for card transactions
• Unused funds can be withdrawn subject to our withdrawal policy
• Refunds may be issued for duplicate or erroneous deposits

Refunds for card transactions are subject to merchant policies:

• Merchant-initiated refunds will be credited to your venoPay account
• Refund processing time depends on the merchant
• Disputed transactions should be reported within 30 days
• We do not control merchant refund policies

Transaction fees charged by venoPay are non-refundable except in the following cases:

• System errors resulting in duplicate charges
• Incorrect fee calculations due to technical issues
• Unauthorized transactions on your account

You may be eligible for a refund in the following circumstances:

• Technical error by venoPay resulting in incorrect charges
• Duplicate deposits or payments
• Unauthorized account access leading to fraudulent transactions
• Service unavailability preventing card usage after payment

To request a refund, please follow these steps:

• Contact our support team at refunds@venopay.xyz
• Provide your account details and transaction information
• Submit any supporting documentation
• Wait for review (typically 5-7 business days)
• Receive refund to original payment method or account balance

Approved refunds are processed according to the following timeline:

• Account balance refunds: 1-2 business days
• Bank transfers: 5-10 business days
• Card refunds: 7-14 business days depending on bank
• International transfers: Up to 21 business days

The following are not eligible for refunds:

• Normal transaction fees
• Currency exchange fees
• Funds used for successful card transactions
• Account closure fees (if applicable)
• Third-party service fees

If you believe a transaction was unauthorized or incorrect:

• Report immediately through your dashboard
• Freeze the affected card
• Provide transaction details and evidence
• Cooperate with investigation
• Wait for resolution (typically 30-45 days)

Upon account closure, remaining balance handling:

• Unused balance can be withdrawn
• Standard withdrawal fees apply
• Account must be in good standing
• All pending transactions must be resolved
• Withdrawals processed within 14 business days

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of venoPay services after changes constitutes acceptance of the modified policy.