Refund Policy

You may withdraw your available venoPay balance at any time. There are no lock-in periods or minimum holding requirements. Your funds remain yours and are accessible whenever you choose to withdraw.

• Withdrawals can be initiated at any time from your dashboard
• No minimum balance required to request a withdrawal
• Available balance is withdrawable regardless of account age
• Withdrawal requests are processed promptly (see Section 6 for timelines)

Funds deposited into your venoPay account are credited to your balance and available for card transactions or withdrawal.

• Deposits can be used for card transactions
• Unused funds can be withdrawn at any time — no restrictions
• Refunds may be issued for duplicate or erroneous deposits

Refunds for card transactions are subject to merchant policies:

• Merchant-initiated refunds will be credited to your venoPay account
• Refund processing time depends on the merchant
• Disputed transactions should be reported within 30 days
• We do not control merchant refund policies

Transaction fees charged by venoPay are non-refundable except in the following cases:

• System errors resulting in duplicate charges
• Incorrect fee calculations due to technical issues
• Unauthorized transactions on your account

You may be eligible for a refund in the following circumstances:

• Technical error by venoPay resulting in incorrect charges
• Duplicate deposits or payments
• Unauthorized account access leading to fraudulent transactions
• Service unavailability preventing card usage after payment

To request a refund, please follow these steps:

• Contact our support team at refunds@venopay.xyz
• Provide your account details and transaction information
• Submit any supporting documentation
• Wait for review (typically 5-7 business days)
• Receive refund to original payment method or account balance

Approved refunds are processed according to the following timeline:

• Account balance refunds: 1-2 business days
• Bank transfers: 5-10 business days
• Card refunds: 7-14 business days depending on bank
• International transfers: Up to 21 business days

The following are not eligible for refunds:

• Normal transaction fees
• Currency exchange fees
• Funds used for successful card transactions
• Account closure fees (if applicable)
• Third-party service fees

If you believe a transaction was unauthorized or incorrect:

• Report immediately through your dashboard
• Freeze the affected card
• Provide transaction details and evidence
• Cooperate with investigation
• Wait for resolution (typically 30-45 days)

Upon account closure, your remaining balance can be fully withdrawn before or after closing:

• Full balance withdrawal available at any time — before or after requesting closure
• All pending transactions must be resolved first
• Account must be in good standing
• Withdrawal processing follows standard timelines in Section 7

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of venoPay services after changes constitutes acceptance of the modified policy.