Know Your Customer Policy

Our KYC policy serves multiple purposes:

• Verify the identity of our customers
• Prevent identity theft and fraud
• Comply with anti-money laundering regulations
• Protect customers and the platform from financial crimes
• Meet regulatory requirements in our operating jurisdictions

KYC verification is required for:

• All new account holders
• Users performing transactions above certain thresholds
• Customers requesting increased limits
• Accounts flagged for suspicious activity
• Periodic re-verification of existing customers

To verify your identity, you must provide:

• Government-issued photo ID (passport, driver's license, or national ID)
• Proof of address (utility bill, bank statement, or government correspondence)
• Selfie or liveness verification
• Additional documents may be requested based on risk assessment

We accept the following primary identification documents:

• Valid passport
• National identity card
• Driver's license
• Residence permit
• Government-issued photo ID

Acceptable proof of address documents (dated within last 3 months):

• Utility bill (electricity, water, gas)
• Bank or credit card statement
• Government-issued correspondence
• Tax assessment or bill
• Rental agreement or mortgage statement

Our verification process includes:

• Document upload through secure platform
• Automated verification using AI technology
• Manual review by compliance team when necessary
• Liveness check or selfie verification
• Cross-referencing with global databases

KYC verification typically takes:

• Automated verification: 5-15 minutes
• Manual review: 1-3 business days
• Complex cases: Up to 5 business days
• Resubmissions: 24-48 hours

We have different verification tiers:

• Basic: Email and phone verification - Limited transactions
• Standard: ID verification - Normal transaction limits
• Enhanced: Full KYC with address proof - Higher limits
• Premium: Additional documentation - Maximum limits and features

Your submitted documents are protected through:

• End-to-end encryption during transmission
• Secure storage in encrypted databases
• Access limited to authorized personnel only
• Regular security audits and monitoring
• Compliance with data protection regulations

We retain your KYC documents:

• For the duration of your account relationship
• For 5 years after account closure (regulatory requirement)
• In compliance with applicable laws and regulations
• With appropriate security measures

If verification fails, you may:

• Resubmit documents with corrections
• Contact support for assistance
• Provide alternative acceptable documents
• Account may be limited until verification is complete

You must update your information when:

• Personal details change (name, address)
• ID documents expire
• Requested for periodic review
• Suspicious activity is detected
• Regulatory requirements change

We may require additional information for:

• High-value transactions
• Customers from high-risk jurisdictions
• Politically exposed persons (PEPs)
• Business accounts
• Unusual transaction patterns

Failure to complete KYC may result in:

• Limited account functionality
• Transaction restrictions
• Inability to withdraw funds until verified
• Account suspension or closure

We are committed to protecting your privacy:

• Information used solely for verification purposes
• Not shared with third parties except as required by law
• Processed in accordance with our Privacy Policy
• You have rights to access and correct your data