Privacy Policy

We collect information that you provide directly to us when you create an account, complete identity verification, use our services, or communicate with us. We collect only what is necessary to operate the service securely and comply with applicable regulations.

Personal information we collect:

• Full name
• Email address
• Phone number
• Date of birth
• Residential address

For KYC (Know Your Customer) compliance, we collect the following verification documents and biometric data:

• Government-issued ID card (front and back)
• Selfie / liveness photo for identity matching

We automatically collect certain technical information when you access our platform:

• IP address
• Browser user agent (browser type, version, operating system)
• Device information
• Transaction history and virtual debit card usage data
• Login activity and session data

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing your transactions and generating virtual debit cards
• Sending you technical notices, updates, and security alerts
• Responding to your comments, questions, and customer service requests
• Monitoring and analyzing trends, usage, and activities
• Detecting, preventing, and addressing fraud and security issues
• Complying with legal obligations and regulatory requirements

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent or at your direction
• With service providers who perform services on our behalf
• To comply with legal obligations or respond to lawful requests
• To protect the rights, property, or safety of venoPay, our users, or others
• In connection with a merger, acquisition, or sale of assets

We implement industry-standard security measures to protect your information, including:

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Regular employee training on data protection practices

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We also retain information to comply with legal obligations, resolve disputes, and enforce our agreements.

You have certain rights regarding your personal information:

• Access and review your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information and account
• Object to or restrict certain processing of your information
• Export your data in a portable format
• Withdraw consent where we rely on consent for processing

You have the right to permanently delete your venoPay account and all associated personal data at any time.

To request account deletion:

• Option 1: Submit a deletion request directly from your account dashboard under Settings → Account → Delete Account
• Option 2: Email support@venopay.xyz with subject line "Account Deletion Request" from your registered email address
• We will process your deletion request within 30 days
• Upon deletion: all personal data, KYC documents, and account history will be permanently removed
• Any remaining balance must be withdrawn before account deletion is processed
• Certain records may be retained for up to 5 years as required by AML/KYC regulations

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our services.

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.